Legal

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: January 1, 2026

Tidewater Pet Waste Removal Company ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at tidewaterpetwaste.com or contact us to request services.

Please read this policy carefully. By using our website or submitting a service request, you agree to the practices described below.

1. Information We Collect

Information You Provide Directly

When you fill out our quote request form or contact us, we may collect:

  • First and last name
  • Email address
  • Phone number
  • Street address and city
  • Number of dogs and service type requested
  • Any additional details you include in your message

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

  • Browser type and version
  • Pages visited and time spent on pages
  • Referring URL
  • General geographic location (city/region level)

This information is collected through standard server logs and, if applicable, basic analytics tools. We do not use tracking cookies for advertising purposes.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your quote request or inquiry
  • Schedule and manage your pet waste removal service
  • Send service confirmations and notifications (e.g., arrival/completion texts)
  • Process payments and manage your account
  • Improve our website and service offerings
  • Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

  • Service operations: We may share your address and scheduling details with our technicians in order to perform your service.
  • Service providers: We may use trusted third-party tools (such as email platforms or payment processors) to help operate our business. These providers are contractually required to protect your data and may not use it for their own purposes.
  • Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If you cancel your service and request deletion of your data, we will remove your information from our active records within 30 days, subject to any legal retention requirements.

5. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal retention obligations)
  • Opt out of non-essential communications at any time

To exercise any of these rights, please contact us using the information below.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (such as Google Maps or social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: